Privacy

This Privacy Policy describes how NELLE GRANDI FAUCI, below referred to as “NELLE GRANDI FAUCI” (or “NGF”, “we”, “us” or “our”), will processes your personal data.

This Privacy Policy applies to you if you:

NELLE GRANDI FAUCI will collect and process your personal data, such as name, address, telephone number and email address, but also data regarding the device that you make use of for browsing NGF’s website and data regarding your use of NGF’s website and online shop. Your personal data is mainly processed for the purpose of administrating your purchase and fulfilling our undertakings under an agreement with you, and for the purpose of providing a high level customer support.

Data privacy is of high importance to NGF. We will at all time process your personal data in accordance with applicable laws and regulations and take technical and organizational measures in order to protect your personal data. We want to be transparent with what data we are processing and for what purposes. That is why we encourage you to read through this Privacy Policy, describing NGF’s processing of your personal data and also describing your legal rights.

NELLE GRANDI FAUCI may receive emails and other correspondence containing personal data about third parties and may therefore process such personal data. If required, we will inform you as a third party of the processing separately.

If you have any questions regarding NGF’s processing of your personal data, please do not hesitate to contact us.

 

WHO IS RENSPOSABLE?

NELLE GRANDI FAUCI is the controller and is responsible for the processing of your personal data.

Name: NELLE GRANDI FAUCI SRL
VAT Number (a.k.a PARTITA IVA).: 02102730641
Postal address: Via F. Tedesco, 147 - 83045 Calitri (AV) - ITALY
Email address: info@nellegrandifauci.it
Telephone No.: +39 339 3713223

WHAT PERSONAL DO WE PROCESS?

Personal data that you provide to NELLE GRANDI FAUCI

When you visit NGF’s website www.nellegrandifauci.com, purchase products from NGF’s online shop on the website, order a repair-kit, subscribe to NGF’s newsletters or otherwise interact with us via our available communication channels, such as email, chat, telephone or social media, we will process personal data that you provide to us, for example:

  • Contact information, such as name, address, email address and telephone number.

  • Payment information, such as choice of payment method and credit card number.

  • Customer information, other personal data that you provide to us, such as information about you, the reason for contacting our customer support, details regarding your matter and information about your purchase.

Personal data that NELLE GRANDI FAUCI collects

When you visit NGF’s website www.nellegrandifauci.com, purchase products from NGF’s online shop on the website, order a repair-kit, subscribe to NGF’s newsletters or otherwise interact with us via our available communication channels, such as email, chat, telephone or social media, we may collect information relating to you. The information relating to you that we collect is:

Data regarding the device that you use for browsing our website and online shop, and data regarding your use of our online shop:

  • Operating system

  • Browser type

  • IP address

  • Traffic data

  • Location data

  • Weblogs

  • Your browsing behavior

  • Your usage statistics

  • Data regarding your geographic location

  • Chat, call and e-mail log

  • Order and payment information

  • Purchase history

NELLE GRANDI FAUCI’S PROCESSING OF YOUR PERSONAL DATA

Visitor and customer contact

NELLE GRANDI FAUCI will process your personal data for the purpose of being able to respond to your questions and provide a high level customer support. NGF will also process your personal data for the purpose of developing NGF’s business, products and services, such as optimizing NGF’s website and online shop, improving visitors’ browsing experience and NGF’s customer support services.

Order and purchase

When you make an order on NGF’s online shop on www.nellegrandifauci.com and purchase our products, NELLE GRANDI FAUCI will process personal data provided by you to NGF.

Purpose: NGF will process your personal data for the purpose of administrating your order and purchase, including payment, packing and delivery of goods ordered by you.

Lawful basis: The lawful basis for the processing of your personal data for the mentioned purpose is to fulfill NGF’s obligations to you, following the performance of the purchase agreement between you and NGF.

Timeframe: Your personal data will be processed for this purpose until the purchase is completed, including payment and delivery, which in most cases is 30 days after the purchase is made.

Returns and customer complaints

In order to be able to handle returns and complaints, NGF will process personal data provided by you to NGF and personal data collected by us.

Purpose: NGF will process your personal data for the purpose of administering and handling returns and customer complaints.

Lawful basis: The lawful basis for the processing of your personal data for the above mentioned purpose, is to fulfill NGF’s obligations to you, following the performance of the purchase agreement between you and NGF.

Timeframe: Your personal data will be processed for the above mentioned purpose until the purchase is completed, including payment and delivery, and for a period of maximum three years thereafter.

Repair-kit

On our website, www.nellegrandifauci.com, you can order a repair-kit. In order for us to send the kit to you, we need to process your personal data that you provide us with. We may also process your personal data in order to get in touch with you.

Purpose: NGF will process your personal data for the purpose of sending the repair-kit to you, contacting you regarding your purchased item and use of the repair-kit, and responding to questions from you regarding the repair-kit and the shipment of the kit to you.

Lawful basis: The lawful basis for processing your personal data for the above mentioned purposes, is that it is necessary in order to fulfill NGFs’ obligations towards you under the agreement to send the repair-kit to you, and that the processing is necessary for the purpose of a legitimate interest of NGF, namely to market NGF and NGF’s products and services by contacting you and follow up your order of the repair-kit.

Timeframe: We will process your personal data for this purpose until the repair-kit has been sent to you and a period of maximum 60 days thereafter.

Marketing to you as a customer

NELLE GRANDI FAUCI will process personal data provided by you to NGF and collected by NGF, for marketing purposes, such as sending newsletter, offers, invitations, gifts and information to you.

Purpose: NGF will process your personal data for the purpose of marketing NGF and NGF’s products and services. NGF will process your personal data in order to be able to send you newsletter, offers, invitations, gifts and information, by email, text message and postal shipments.

Lawful basis: The lawful basis for the processing of your personal data for the mentioned purposes is that the processing is necessary for the purpose of a legitimate interest of NGF, namely to market NGF and NGF’s products and services and to offer you products and services that are relevant for you and that match your interests and needs.

Timeframe: We will process your personal data for the above mentioned purposes during one year after your latest purchase of a product from NGF’s Online Shop, or the time of ordering a repair-kit.

Subscribing to NELLE GRANDI FAUCI’s Newsletter

If you choose to subscribe to NELLE GRANDI FAUCI’s newsletter, NGF will process personal data provided by you to us.

Purpose: NGF will process your personal data for the purpose of marketing NGF and NGF’s products and services.

Lawful basis: The lawful basis for processing your personal data is that it is necessary in order to send the newsletter to you, and that it is necessary in order to fulfill the legitimate interest of NGF, being the interest of being able to send relevant information about NGF and NGF’s products and services to NGF’s customers.

Timeframe: We will process your personal data for this purpose until you inform us that you do not want to receive NGF’s newsletter or you inform us that you do not want us to process your personal data for direct marketing purposes.

Legal obligations

To the extent necessary NGF will process personal data provided by you to us or collected by us, for the purpose of fulfilling legal obligations, or if requested by an authority. For example, NGF will process information regarding your purchase and payment in accordance with rules and regulations on bookkeeping.

Purpose: NGF will process your personal data for the purpose of fulfilling legal obligations and obligations imposed on NGF by an authority.

Lawful basis: The lawful basis for the processing for this purpose if that it is necessary for NGF’s fulfillment of legal obligations or obligations imposed on NGF by an authority.

Timeframe: We will process your personal data only as long as NGF is obligated to save such personal data under law. As regards processing for bookkeeping, such information will be processed for seven years.

Legal claims

Purpose: NGF will process your personal data if it is necessary for the purpose to establish, exercise or defend a legal claim, in order to safeguard NGF and NGF’s customers’ legal rights.

Lawful basis: The lawful basis for such processing is that it is necessary for the legitimate interest of NGF or NGF’s customers’, to establish, exercise or defend a legal claim.

Timeframe: NGF will only process your personal data for the above mentioned purpose if it is necessary and only for the time such matter is ongoing. As soon as such matter is closed, the personal data will be deleted.

For how long will we process your personal data?

NGF will store your personal data for as long as is needed for the processing related to the purposes and lawful basis described above. Your personal data may be processed for a longer period than stated above if necessary to comply with legal requirements or authority decisions.

Your personal data may be stored in different locations in our systems and for different purposes. Thus, personal data which has been deleted from one system because it is no longer needed there may still exist in another system for a different purpose.

Am I obliged to provide my personal data?

It is voluntary to provide NGF with your personal data, however, providing your personal data may be necessary in order for our performance of certain services and functionalities offered by the website, such as purchase of goods, ordering of a repair-kit and subscription to our newsletter. Should you refuse to provide the necessary personal data, it will be impossible for us to perform a purchase agreement with you or to provide requested services.

Who has access to your personal data?

In addition to the processing of your personal data performed by NGF, your personal data may be disclosed to and processed by NGF’s group companies, for the purpose of handling orders, returns, exchanges and complaints. If you, as a customer, contact any of NGF’s group companies regarding an order, return, exchange or complaint, we will transfer necessary personal data regarding you and your purchase in order to enable our group company to assist you. The legal basis for such transfer is the legitimate interest of NGF and our customer, to be able to provide and get relevant customers support in an as convenient way as possible.

Your personal data will also be disclosed to companies who process personal data on NGF’s behalf, so-called processors. NGF has agreements in place that ensure that the processors process your personal data in accordance with applicable laws and regulations, this Privacy Policy and NGF’s instructions.

NGF may also disclose your personal data to authorities that require that NGF discloses such personal data.

NGF may also disclose your personal data in order to permit a merger, an acquisition or a sale of all or parts of NGF’s assets.

Transfer of personal data to countries outside EU/EES

Your personal data may be disclosed to entities both within and outside EU and EEA.

In case your personal data is transferred to an entity outside EU/EES (which would be either a company within the NGF’s group of companies, or a processor, processing your personal data on behalf of NGF), we will take all necessary measures to ensure that your personal data continues to be protected, and we will also take all necessary steps to ensure that the transfer is made in accordance with what is set forth in law (the General Data Protection Regulation).

COOKIES

NGF use cookies on the website www.nellegrandifauci.com. Please read NGF Cookies Policy, you will find it here.

YOUR LEGAL RIGHTS

When NGF process your personal data, you have certain rights under law. Please note that the exercising of these rights is subject to certain requirements and conditions set forth in law (the General Data Protection Regulation).

Your right to be informed and your right to access

You have the right to be informed about how NGF processes your personal data. Thus, we have established this Privacy Policy, which NGF encourages you to carefully read. In addition, you have the right to, free of charge, upon written request receive information about what personal data NGF stores about you and how your personal data is used and processed. Click here to contact NGF.

If your request is unfounded or your request is excessive, e.g. should you frequently and within short intervals ask to receive information on or a copy of your personal data, NGF has the right to refuse to act on your request, or to charge a reasonable fee which covers the administrative costs of the action requested by you.

Your right to rectification and erasure

In the event that your personal data is inaccurate or incomplete, you have the right to request that NGF corrects or removes the personal data, including the right to have incomplete personal data completed.

You have the right to request the erasure of your personal data under certain circumstances (set forth in the General Data Protection Regulation). Provided your request falls within one of those circumstances, we will erase your personal data.

Your right to object

You have the right to object to your personal data being processed for direct marketing purposes, including profiling analysis made for direct marketing purposes.

If you do not want your data to be used for direct marketing, including profiling analysis, you can notify us by sending an e-mail to , or click here.

Your right to restrict processing

Under certain circumstances (set forth in the General Data Protection Regulation) you have the right to request the restriction of processing of your personal data. In such case, your personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest.

Your right to data portability

Under certain circumstances (set forth in the General Data Protection Regulation) you have the right to receive your personal data, which you have provided to NGF, in a structured, commonly used and machine-readable format, for transmitting such data to another controller. You may also have the right to request that personal data is transmitted directly from us to another controller, where technically feasible.

Your right to file a complaint

We encourage you to contact us if you have any questions regarding this Privacy Policy or if you are unhappy with the way NGF is processing your personal data.